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Help Desk

 
Technology Support Specialist

The Help Desk Program is a comprehensive two-year program leading to an Associate in Applied Science degree. The program will provide students with the skills necessary to enter one of the fastest growing occupations. As technology increases in complexity so will the demand for educating well-trained personnel. The help desk has become and will continue to be an integral element of most business organizations. A good help desk person needs specific technical skills as well as communication, customer service, and people skills. 

Upon successful completion of all program requirements, graduates will be able to:
 
  • Demonstrate proficiency in the use of current computer applications including word processing, spreadsheets, presentation software, and databases.
  • Demonstrate proficiency in Internet and Web technologies.
  • State and apply basic troubleshooting techniques.
  • Communicate effectively in writing, verbally and electronic formats.
  • Students will state their ethical responsibilities in the Help Desk field.
Search for courses in the online course catalog.

Career Options

Graduates will have developed the skills necessary to work as help desk support personnel.

Program Information

Type of Program: Associate in Applied Science Degree

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Fast Fact

Union County College is #1 among New Jersey community colleges in non-credit Continuing Education enrollments, serving more than 26,000 learners aged 4 to 94 with certificate programs, and courses in professional development, health, fitness, leisure and personal enrichment.
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